Pyramid Transport – Terms and Conditions

 

 

 

1. Definitions

 

 

• “We”, “us”, “our” means Pyramid Transport.

• “You”, “your” means the customer booking our services.

• “Goods” means the items being transported.

 

 

 

 

 

2. Services Provided

 

 

We provide transport of household goods, furniture, and related items between agreed locations. Services include pick-up, delivery, and where agreed, loading/unloading.

 

 

 

 

3. Quotes and Pricing

 

 

• Quotes are based on the information you provide. Extra charges may apply if the details change (e.g., additional items, waiting time, stairs, restricted access).

• Tolls, parking fees, and permits (if required) are your responsibility unless agreed otherwise.

• All payments must be made in full on or before delivery unless otherwise arranged.

 

 

 

 

 

4. Customer Responsibilities

 

 

You agree to:

 

• Provide accurate details of the goods, pick-up, and delivery addresses.

• Ensure goods are packed securely unless you request us to pack.

• Be present, or have an authorised person present, at pick-up and delivery.

• Ensure access is safe and suitable for our vehicle.

 

 

 

 

 

5. Goods We May Refuse

 

 

For safety and insurance reasons, we do not carry:

 

• Hazardous materials (e.g., fuel, gas bottles, chemicals).

• Perishable or illegal goods.

• Pets or live animals.

 

 

 

 

 

6. Insurance and Liability

 

 

• We take care in handling your goods, but we are not liable for damage to items that were not packed properly by you.

• Our standard service includes basic transit cover. For extra protection, we recommend you arrange comprehensive insurance for your goods.

• We are not liable for delays caused by weather, traffic, mechanical breakdown, or events beyond our control.

 

 

 

 

 

7. Cancellations and Rescheduling

 

 

• If you cancel within 24 hours of the scheduled job, a cancellation fee may apply.

• Jobs can be rescheduled subject to availability.

 

 

 

 

 

8. Delays and Waiting Time

 

 

If our team is delayed because access is not ready, waiting time fees may apply.

 

 

 

 

9. Payment Terms

 

 

• Payment methods accepted: bank transfer, credit card, or cash.

• Unpaid invoices may attract late fees.

 

 

 

 

 

10. Governing Law

 

 

These terms are governed by the laws of Victoria, Australia, and any disputes will be handled in that jurisdiction